Frequently Asked Questions

You can book an appointment by calling us directly at 084 873 8685, sending an email to info@stellapsychologists.co.za, or using the contact form on our Contact page. We aim to respond to all enquiries within 24 hours.

Your first session is an opportunity for us to get to know you and understand what brings you to therapy. We'll discuss your history, current challenges, and goals for treatment. It's also a chance for you to ask questions and decide if we're the right fit for you. There's no pressure—we go at your pace.

No, you do not need a referral to see a psychologist at Stella Psychologists. You can contact us directly to book an appointment. However, if you would like your sessions to be covered by a medical aid, please check with your provider as some may require a referral.

Standard sessions are 50 minutes long. However, we also offer extended sessions (90 minutes) for psychological assessments, medico-legal reports, or when more time is needed. Please discuss your specific needs with us when booking.

The number of sessions varies depending on your individual needs and goals. Some clients benefit from short-term therapy (6–12 sessions), while others choose ongoing, longer-term support. We'll work together to create a plan that feels right for you and review your progress regularly.

Yes, we offer evening and weekend appointments to accommodate busy schedules. Please let us know your availability when booking, and we'll do our best to find a time that works for you.

Fees are assessment based which may vary depending on the nature. We recommend contacting us directly to ensure all costs are tailored to your requirements.

Yes, we work with most major medical aid schemes. We can provide you with an invoice to submit to your medical aid for reimbursement. We recommend contacting your medical aid provider before your first session to confirm your mental health benefits and coverage limits.

All consultation fees are payable before the scheduled appointment:

• Cash Payments: Clients paying in cash are required to settle the consultation fee in full before the session commences.
• Medical Aid: Clients intending to claim through their medical aid must provide their medical aid details in advance to verify eligibility and benefits prior to the appointment. Please note that any shortfalls, co-payments, or amounts not covered by your medical aid remain the client's responsibility.

Absolutely. Confidentiality is a cornerstone of our practice. All information shared during sessions is protected under the Health Professions Council of South Africa (HPCSA) guidelines and the Protection of Personal Information Act (POPIA). We take your privacy seriously and will never share your information without your explicit consent, except where required by law (e.g., risk of harm to yourself or others).

No, your employer will not know about your sessions unless you choose to share that information. All therapy is strictly confidential, even if you are accessing services through an Employee Assistance Programme (EAP). We do not share any details about your attendance or progress with your employer.

If you are in crisis or need immediate assistance, please contact the South African Suicide Crisis Line on 0800 567 567, the SADAG Mental Health Line on 0800 21 22 23, or call Emergency Services on 112. For life-threatening emergencies, please visit your nearest emergency room.

We offer a range of evidence-based therapeutic approaches, including individual psychotherapy, trauma and stress intervention, relationship and family therapy, psychological assessments, medico-legal reports, and corporate wellness services. Visit our Services page for more details.

We support clients experiencing a wide range of challenges, including depression, anxiety, trauma, stress, burnout, grief, relationship difficulties, family conflict, and workplace stress. We also specialise in psychological assessments and medico-legal evaluations.